# Italian-Speaking Customer Experts for an Insurance Company - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-04

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is looking for skilled Italian-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role involves providing comprehensive customer service to Italian-speaking clients, assisting them with insurance inquiries, claims, policy information, and delivering a seamless customer experience.

  

### Key Responsibilities

-   Provide professional and empathetic support to Italian-speaking customers regarding insurance products, claims handling, and policy details via phone, email, and chat.
-   Efficiently resolve customer issues, ensuring high levels of satisfaction and service quality.
-   Maintain accurate records of customer interactions and case follow-ups using CRM systems.
-   Collaborate with internal teams to address complex cases and escalate when necessary.
-   Stay updated on insurance products, industry regulations, and company policies.
-   Contribute feedback to improve customer service processes and overall customer experience.

## Requirements

-   Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
-   Experience in customer service or support roles, preferably in the insurance or financial sector.
-   Strong communication and problem-solving skills with a customer-centric approach.
-   Ability to work efficiently in a fast-paced, team-oriented environment.
-   Familiarity with CRM tools and digital communication platforms.
-   Willingness to relocate and work in Greece.
-   Excellent organizational skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/28D95489CE/apply)

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