# German-Speaking Customer Expert for Booking.com - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-06-06

**Salary:** EUR 17,000–20,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you.

  

### Key Responsibilities

-   Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users.
-   Assist customers with booking inquiries, modifications, cancellations, and problem resolution.
-   Maintain accurate records of customer interactions and transactions in the CRM system.
-   Work collaboratively with internal teams to resolve customer issues effectively.
-   Keep up-to-date on Booking.com products, policies, and travel industry developments.

## Requirements

-   Fluency in German (spoken and written) is required; English proficiency is an advantage.
-   Prior experience in customer service, preferably in travel or online booking platforms, is beneficial.
-   Strong communication and problem-solving skills with a customer-focused approach.
-   Ability to work efficiently in a fast-paced, high-volume environment.
-   Familiarity with CRM software and digital communication tools preferred.
-   Excellent organizational skills and capacity to work well within a team.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Monthly Performance Bonus
-   Health Insurance
-   2 Extra Salaries Per Year
-   And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/31463BC41D/apply)

---
Powered by [Workable](https://www.workable.com)