# Polish Speaking Customer Care Expert | Fully Paid Relocation to Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-31

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Polish

## Description

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Polish Speaking Customer Care Agent to join our team in Bulgaria with a fully paid relocation package. This role is ideal for motivated individuals looking to advance their career while experiencing life in a new and vibrant country. You will be a key part of our customer service team, providing exceptional support to our Polish-speaking customers and ensuring their satisfaction with our products and services.

### Key Responsibilities

-   Deliver high-quality customer support in Polish through various communication channels.
-   Assist customers with inquiries related to products, services, orders, and technical issues.
-   Maintain detailed and accurate records of customer interactions within the CRM system.
-   Resolve customer complaints promptly and professionally to achieve positive outcomes.
-   Collaborate with internal teams to escalate and resolve complex issues effectively.

## Requirements

-   Exceptional fluency in Polish (both written and spoken) is mandatory.
-   A minimum English proficiency of B2 is required.
-   Previous experience in customer service or related fields is preferred.
-   Strong communication, interpersonal, and problem-solving skills.
-   Ability to multitask, work under pressure, and maintain a positive attitude.
-   Familiarity with CRM systems and customer service tools is advantageous.
-   Willingness to relocate to Bulgaria with full relocation assistance provided.
-   An adaptable and proactive approach to work.

## Benefits

-   Competitive Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Stable career development
-   And many other benefits..

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/319BEB80E6/apply)

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