# Swedish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-20

**Salary:** EUR 21,000–24,000

**Workplace:** remote

**Department:** swedish

## Description

Mercier Consultancy MD is seeking a Swedish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support included. This is an excellent opportunity for Swedish speakers to build a rewarding career in customer service within a vibrant and multicultural environment.

  

### Key Responsibilities

-   Provide exceptional customer support and solutions to Swedish-speaking clients via phone, email, and chat.
-   Address and resolve customer inquiries effectively to ensure high satisfaction levels.
-   Accurately document all customer interactions using CRM systems.
-   Collaborate with internal teams to tackle complex customer issues and provide solutions.
-   Stay well-informed about products, services, and company policies to provide accurate information.
-   Contribute ideas and feedback to improve customer service processes and overall experience.

## Requirements

-   Fluency in Swedish (both written and spoken) is mandatory; proficiency in English is advantageous.
-   Previous experience in customer service or customer solutions roles is preferred.
-   Strong communication and interpersonal skills.
-   Excellent problem-solving capabilities and customer-centric mindset.
-   Ability to work collaboratively in a team and adapt to a fast-paced work environment.
-   Willingness to relocate to Sofia with paid relocation support.
-   Adaptability to a multicultural workplace and open-minded approach.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Relocation Package
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/35EF387956/apply)

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