# German Speaking Support Specialist | Relocate to Sofia, Bulgaria

> Mercier Consultancy Group · Germany (Remote) · Full-time · Posted 2026-07-09

**Salary:** EUR 20,000–25,000

**Workplace:** remote

**Department:** German

## Description

**Are you a German speaker looking for an international customer support career?**

We are hiring German**\-**speaking Support Specialists to join our teams in Sofia**,** Bulgaria.

As a Support Specialist, you will assist German-speaking customers by answering questions, resolving issues, and providing professional service. You will work with international brands and become part of a multicultural team in one of Europe's fastest-growing business locations.

This opportunity is open to candidates already living in Bulgaria or those interested in relocating to Sofia with our support.

### Key Responsibilities

-   Provide support to German-speaking customers through phone, email, and/or chat.
-   Handle customer questions and requests professionally.
-   Troubleshoot issues and provide effective solutions.
-   Maintain accurate customer records.
-   Follow quality and service guidelines.
-   Collaborate with colleagues to improve customer experiences.

## Requirements

-   Native or fluent German (C1/C2 level).
-   Good English skills.
-   Excellent communication skills.
-   Customer-oriented mindset.
-   Ability to learn new systems quickly.
-   Comfortable working in a multicultural environment.
-   Willingness to relocate to Sofia, Bulgaria, or already living in Bulgaria.
-   Previous support experience is an advantage but not required.

## Benefits

-   Competitive monthly salary.
-   Relocation package for candidates moving to Sofia, Bulgaria.
-   Paid training and full onboarding support.
-   Health Insurance.
-   International working environment with colleagues from around the world.
-   Career growth and development opportunities.
-   Modern office environment in Sofia.
-   Supportive and multicultural team.
-   Opportunity to work with globally recognized brands.
-   And many other benefits!

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/360E449F24/apply)

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