# Italian-Speaking Video Streaming Customer Experts - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-05

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is currently hiring Italian-Speaking Video Streaming Customer Experts to join our team in Greece. This role offers an excellent opportunity for those passionate about video streaming services and keen to support Italian-speaking customers with professionalism and care. You will be responsible for delivering outstanding customer service to ensure a positive streaming experience.

  

### Key Responsibilities

-   Provide exceptional customer support in Italian through phone, email, and chat, addressing inquiries related to video streaming services.
-   Assist customers with account management, subscription inquiries, and basic technical troubleshooting.
-   Keep accurate and detailed records of customer interactions within CRM systems.
-   Stay updated on video streaming products, features, and promotional offers to inform customers effectively.
-   Collaborate within the team to enhance customer service quality and resolve issues promptly.
-   Identify and escalate complex customer issues to the appropriate departments when necessary.

## Requirements

-   Fluent Italian language skills (spoken and written) are required; proficiency in English is a plus.
-   Prior experience in customer service, especially within the video streaming or technology sectors, is preferred.
-   Excellent communication skills and strong customer orientation.
-   Basic technical knowledge to assist with troubleshooting of video streaming services.
-   Experience with CRM software and digital communication tools.
-   Ability to work well independently and collaboratively within a team environment in Greece.
-   Willingness to work flexible shifts, including evenings and weekends, as necessary.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/3BCE016024/apply)

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