# Dutch-Speaking Customer Experts for a Web shop - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-05

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Greece

## Description

Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading web shop in Greece. As part of this role, you will provide exceptional customer service to Dutch-speaking customers by assisting them with their online shopping inquiries, order management, and issue resolution.

  

### Key Responsibilities

-   Deliver professional and timely customer support to Dutch-speaking clients via phone, email, and chat related to web shop products, orders, returns, and general inquiries.
-   Assist customers with order placement, tracking, returns, and troubleshooting issues related to online shopping.
-   Maintain accurate and detailed records of customer interactions within the CRM system.
-   Collaborate with logistics, sales, and technical teams to resolve customer issues effectively.
-   Stay up-to-date with product offerings, promotions, and company policies to provide accurate information.
-   Contribute feedback to improve customer service quality and online shopping experience.

## Requirements

-   Fluency in Dutch (spoken and written) is mandatory; proficiency in English is preferred.
-   Experience in customer service, especially in e-commerce or retail, is advantageous.
-   Excellent communication and problem-solving skills with a customer-focused approach.
-   Ability to work efficiently in a fast-paced environment and multitask effectively.
-   Familiarity with CRM systems and digital customer support tools.
-   Willingness to relocate and work in Greece.
-   Strong organizational skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/4BD35740C4/apply)

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