# German Customer Care for Telecommunications Giant | Work and Live in Athens

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-07-09

**Salary:** EUR 20,000–24,000

**Workplace:** remote

**Department:** German

## Description

Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Care to join an industry-leading digital solutions provider in Athens. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

### Key Responsibilities

-   Handle customer inquiries and technical support related to mobile, internet, TV, billing, roaming, account access, and service activation.
-   Provide sales and account management support by promoting relevant products, contract renewals, plan upgrades, and tailored offers.
-   Manage customer retention and outbound sales conversations by addressing cancellation requests, resolving concerns, and presenting solutions to retain customers and encourage renewals.
-   Resolve complaints professionally to maintain high customer satisfaction.
-   Accurately document all customer interactions in the CRM system.
-   Collaborate with internal teams to improve product support and customer service processes.

## Requirements

-   Native-level fluency in German (both written and spoken) is essential.
-   A minimum English proficiency of B2 is required.
-   Strong communication and problem-solving skills.
-   Previous experience with CRM tools and Customer Service is a plus.
-   Comfortable using computers and willing to learn new software tools.
-   Ability to work in a team-oriented environment.
-   Willingness to relocate and live in Greece.

## Benefits

-   Competitive Monthly Salary,
-   2 Extra Salaries per year, in the form of a 13th and 14th Salary.
-   Monthly Performance Bonus, rewarding you for your dedication
-   Fully Paid Relocation: Flight, Transfer & Hotel Included
-   Continuous support during and before your relocation to Greece
-   Stable career development opportunities within a multinational conglomerate
-   300 Days of Sunlight a year!
-   Fully Paid Training,
-   Health Insurance,
-   And Much More..

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/52B58C59BE/apply)

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