# Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-05

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is seeking Italian-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. In this role, you will provide outstanding customer service to Italian-speaking clients, ensuring their inquiries and concerns are addressed professionally and efficiently.

  

### Key Responsibilities

-   Deliver excellent customer support to Italian-speaking customers via phone, email, and chat regarding products, services, and order inquiries.
-   Assist with troubleshooting, product information, and issue resolution.
-   Maintain accurate documentation of customer interactions using CRM tools.
-   Collaborate with internal teams to resolve complex customer issues and escalate where necessary.
-   Stay informed about company products, policies, and updates to provide accurate and current information.
-   Provide feedback to improve customer service processes and enhance customer satisfaction.

## Requirements

-   Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
-   Experience in customer service, preferably with multinational companies or in similar industries.
-   Excellent communication skills and a customer-focused approach.
-   Ability to work in a fast-paced, multicultural environment.
-   Familiarity with CRM systems and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Strong problem-solving skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/649E0A4189/apply)

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