# Italian Speaking Back Office Gaming Support Specialist - Work In Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-24

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is seeking a motivated Italian Speaking Back Office Gaming Support Specialist to join our expanding team in Bulgaria. This role offers a unique opportunity to work in the thriving gaming industry while experiencing the rich culture and lifestyle Bulgaria has to offer. The ideal candidate will be detail-oriented, proactive, and passionate about delivering excellent support to our Italian-speaking customers.

  

### Key Responsibilities

-   Provide efficient back office gaming support to Italian-speaking customers via multiple communication channels.
-   Liaise with technical and operational departments to ensure timely resolution of customer issues.
-   Maintain accurate documentation of customer interactions, processes, and resolutions.
-   Assist in the identification and implementation of process optimizations to improve service quality.
-   Stay informed about the latest gaming products, industry trends, and regulations.
-   Participate in ongoing training sessions to enhance professional skills within the gaming sector.

## Requirements

-   Fluency in Italian (both written and spoken) is required; proficiency in English is an advantage.
-   Previous experience in customer support or back office roles, preferably within the gaming industry.
-   Strong organizational skills and the ability to manage multiple tasks efficiently.
-   Excellent communication abilities with a customer-centric approach.
-   Capacity to work collaboratively within a team and adapt to a fast-paced environment.
-   Familiarity with CRM platforms and standard office software.
-   Willingness to relocate to Bulgaria and embrace a new cultural environment.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  1500 Euro Signing Bonus
5.  Fully Paid Training
6.  Health Insurance
7.  Monthly accommodation bonus

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/69F108C04C/apply)

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