# Portuguese Speaking Zalando Customer Expert - Work Remote In Greece

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-08-27

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Portuguese

## Description

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities within the retail sector for professionals seeking international growth.

### Job Overview

We are currently scouting for a talented individual to fill the Portuguese Speaking Zalando Customer Expert position in Greece. This is a unique opportunity to join one of Europe’s leading fashion retailers, providing high-level support and shaping the future of digital commerce while living in beautiful Greece.

### Key Responsibilities

-   Deliver exceptional customer service through phone, email, and chat for the retail giant, Zalando.
-   Assist customers with inquiries regarding online orders, sizing, delivery tracking, and returns.
-   Provide expert fashion advice and insights, enhancing the overall online shopping experience for Portuguese-speaking clients.
-   Resolve complex consumer issues related to digital payments and loyalty program benefits.
-   Maintain high quality standards to ensure customer satisfaction and brand loyalty in the competitive retail market.
-   Collaborate with internal teams to streamline the communication process for international retail operations.
-   Adapt quickly to new retail trends and system updates to provide accurate, up-to-date information to customers.

## Requirements

-   Native or fluent Portuguese (spoken and written) is mandatory for this role.
-   Strong command of English to facilitate internal communication.
-   Valid EU passport (mandatory).
-   A genuine passion for the retail and fashion industry.
-   Excellent problem-solving skills and a customer-centric mindset.
-   Previous experience in retail or customer support is highly advantageous.

## Benefits

### What We Offer

-   Competitive Monthly Salary.
-   Fully Paid Training.
-   Health Insurance.
-   Fully Paid Relocation Package (flight, transfer, hotel).
-   Monthly Performance Bonus.
-   2 Extra Salaries Per Year (13th and 14th salary).
-   And Much More...

### Life in Greece

Embarking on one of our Portuguese-speaking jobs means embracing the vibrant culture and Mediterranean sun of Greece. With its rich historical tapestry, stunning islands, and legendary hospitality, Greece offers an unparalleled quality of life for international professionals relocating to this beautiful country.

Beyond the career growth, living in Greece allows you to experience world-renowned cuisine and a relaxed, sun-drenched lifestyle. Our relocation package ensures a seamless transition, allowing you to settle into your new home in Greece comfortably and start your journey with one of the best jobs in Greece.

### How to Apply

If you are ready to take the next step in your career and join a dynamic team in the retail sector, we encourage you to click 'Apply Now' to submit your application. We look forward to receiving your profile and helping you secure your next position with Mercier Consultancy Group.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/71C8FAF674/apply)

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