# French Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-09

**Salary:** EUR 17,000–20,000

**Workplace:** remote

**Department:** French

## Description

Mercier Consultancy MD is delighted to offer an excellent opportunity for a French Speaking Customer Service Agent to work in Bulgaria with paid relocation support. In this role, you will be the primary point of contact for French-speaking customers, delivering outstanding service and support to enhance client satisfaction.

  

### Responsibilities

-   Provide high-quality customer service to French-speaking clients via phone, email, and chat.
-   Assist with inquiries related to products, services, and account management, ensuring timely and effective resolutions.
-   Handle complaints professionally, aiming to achieve high levels of customer satisfaction.
-   Document all interactions accurately in the CRM system to maintain comprehensive customer records.
-   Collaborate with internal teams to resolve complex issues and improve service delivery.
-   Stay updated on company policies, product changes, and industry trends to provide accurate information.

## Requirements

-   Fluency in French (both written and spoken); proficiency in English is a plus.
-   Previous experience in customer service roles, preferably with international clients.
-   Strong communication skills with a customer-focused approach.
-   Ability to manage difficult situations calmly and efficiently.
-   Familiarity with CRM systems and general computer literacy.
-   Self-motivated, adaptable, and capable of working independently in a professional setting.
-   Willingness to relocate to Bulgaria with paid relocation assistance.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  1500 Euro Signing Bonus
4.  Relocation Package
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/76B968D70F/apply)

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