# Italian-Speaking Customer Experts for an International Airline - Work In Greece

> Mercier Consultancy Group · Greece (Remote) · Full-time · Posted 2026-05-05

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian-Speaking Customer Experts to join our team supporting an international airline in Greece. As a Customer Expert, you will provide exceptional assistance to Italian-speaking passengers, ensuring a smooth and positive travel experience.

  

### Key Responsibilities

-   Deliver outstanding customer service to Italian-speaking airline passengers through phone, email, and chat communication channels.
-   Assist customers with flight bookings, itinerary changes, baggage inquiries, and other travel-related requests.
-   Handle customer complaints and provide timely and effective resolutions to enhance customer satisfaction.
-   Maintain detailed and accurate records of customer interactions using CRM software.
-   Collaborate with internal teams to address complex customer issues and improve service delivery.
-   Stay updated on airline policies, travel regulations, and current industry trends to provide accurate information.

## Requirements

-   Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
-   Previous experience in customer service, preferably within the airline or travel industry.
-   Excellent communication, problem-solving skills, and a customer-centered approach.
-   Ability to work effectively in a fast-paced, dynamic, and multicultural environment.
-   Familiarity with CRM systems and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Strong organizational skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/80B2EF9E46/apply)

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