# Italian-Speaking Customer Experts for a Web shop - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-05

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is excited to offer an excellent opportunity for Italian-Speaking Customer Experts to join our team supporting a prominent web shop based in Greece. This role involves providing outstanding customer service to Italian-speaking customers, assisting them with order inquiries, product information, and issue resolution to ensure a positive shopping experience.

  

### Key Responsibilities

-   Respond professionally to Italian-speaking customers via phone, email, and chat regarding orders, products, payments, and delivery status.
-   Assist with resolving customer complaints, returns, and refunds efficiently and effectively.
-   Maintain accurate records of customer interactions and transactions in the CRM system.
-   Work collaboratively with logistics, sales, and technical teams to ensure timely resolution of customer issues.
-   Stay updated on product catalog, company policies, and promotions to provide accurate information.
-   Provide feedback to management to improve customer service operations and overall customer satisfaction.

## Requirements

-   Fluency in Italian (spoken and written) is required; proficiency in English is advantageous.
-   Previous experience in customer service, ideally in e-commerce or web shop environments.
-   Strong communication and interpersonal skills with a customer-focused approach.
-   Ability to manage multiple tasks efficiently in a fast-paced environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Attention to detail and problem-solving skills.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/9A3FC3D5FD/apply)

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