# German Speaking Support Agent - Logistics | Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-01-23

**Salary:** EUR 15,000–18,000

**Workplace:** remote

## Description

Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.

  

### Key Responsibilities

-   Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat.
-   Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies.
-   Effectively manage and resolve customer complaints to maintain high satisfaction levels.
-   Document all customer interactions accurately in our CRM system to ensure comprehensive support.
-   Collaborate with logistics and operations teams to provide timely solutions and updates to clients.
-   Stay informed about service offerings, industry trends, and company policies to provide accurate information.

## Requirements

-   Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
-   Experience in customer service, preferably within the logistics or supply chain sector, is preferred.
-   Strong communication and interpersonal skills, with a focus on customer experience.
-   Excellent organizational skills to manage multiple inquiries simultaneously.
-   Familiarity with CRM systems and customer support software is beneficial.
-   Ability to work independently in a fast-paced environment.
-   A commitment to delivering high-quality service and ensuring customer satisfaction.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  2 Extra Salaries Per Year
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/9C3FEFDD51/apply)

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