# Croatian-Speaking Customer Expert for Booking.com - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-26

**Salary:** EUR 17,000–20,000

**Workplace:** remote

**Department:** Croatian

## Description

Mercier Consultancy Group is looking for a Croatian-Speaking Customer Expert to join our team supporting Booking.com operations in Greece. This role offers a unique opportunity to work in a vibrant and international environment while providing excellent service to Croatian-speaking customers. Join us in delivering a seamless and satisfying customer experience for one of the world’s leading online travel platforms.

  

### Key Responsibilities

-   Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat.
-   Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face.
-   Maintain detailed records of interactions and transactions in CRM systems.
-   Collaborate effectively with internal teams to resolve customer concerns.
-   Stay updated on Booking.com products, policies, and travel industry trends.

## Requirements

-   Fluency in Croatian (both spoken and written) is essential; English proficiency is an asset.
-   Previous experience in customer service, preferably within travel or online booking platforms, is advantageous.
-   Excellent communication and problem-solving skills with a customer-focused attitude.
-   Ability to work in a fast-paced, dynamic environment.
-   Familiarity with CRM tools and digital communication technologies preferred.
-   Strong organizational skills and teamwork ability.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Monthly Performance Bonus
-   Health Insurance
-   2 Extra Salaries Per Year
-   And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/9CD40981CC/apply)

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