# Croatian-Speaking Customer Experts for Imperial Brands - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-26

**Salary:** EUR 17,000–20,000

**Workplace:** remote

**Department:** Croatian

## Description

Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide outstanding customer service and support to Croatian-speaking clients, representing a leading global company in the tobacco industry.

  

### Key Responsibilities

-   Deliver professional and courteous customer support to Croatian-speaking customers via phone, email, and chat.
-   Assist customers with inquiries related to Imperial Brands' products, services, and orders.
-   Maintain accurate records of customer interactions and follow up on outstanding cases using CRM systems.
-   Collaborate with internal teams to resolve customer issues promptly and effectively.
-   Stay informed about company policies, product updates, and industry regulations.
-   Provide feedback and suggestions to improve customer service quality and processes.

## Requirements

-   Fluency in Croatian (spoken and written) is mandatory; proficiency in English is highly desirable.
-   Experience in customer service roles, preferably within multinational companies.
-   Excellent communication and interpersonal skills with a strong customer focus.
-   Ability to work effectively in a fast-paced and multicultural environment.
-   Familiarity with CRM systems and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Strong problem-solving skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/9D053BAAE2/apply)

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