# Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-08-05

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Polish

## Description

### Polish Speaking Back Office Gaming Support Specialist

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We bridge the gap between world-class talent and industry-leading organizations, ensuring our candidates find the perfect professional home while advancing their global careers.

### Job Overview

We are currently recruiting for an exciting Polish Speaking Back Office Gaming Support Specialist position in Bulgaria for a titan in the Gaming & Esports industry. This is a unique opportunity to join one of the most sought-after Polish-speaking jobs in Europe, where you will provide elite-level back-office support within a high-energy, digital-first environment.

### Key Responsibilities

-   Manage complex back-office inquiries related to player accounts, gaming transactions, and platform integrity.
-   Ensure industry-standard compliance and security protocols are maintained across all Gaming & Esports interactions.
-   Coordinate with internal teams to resolve escalated issues for high-value players in the Polish market.
-   Maintain a deep understanding of gaming trends and esports mechanics to provide accurate and relevant support.
-   Monitor and analyze player data to identify potential risks or fraudulent activity within the gaming ecosystem.
-   Provide consistent, high-quality feedback to the development team to improve the overall user experience for Polish players.
-   Draft and maintain documentation in Polish to streamline internal support processes and workflows.

## Requirements

-   Native or fluent Polish (spoken and written) is mandatory for this role.
-   Professional proficiency in English to collaborate within our international team.
-   Strong passion for the Gaming & Esports industry and a deep understanding of online gaming culture.
-   Previous experience in a back-office, administrative, or customer support role is highly advantageous.
-   Valid EU passport or right to work in Bulgaria.
-   A proactive mindset with excellent problem-solving capabilities in a fast-paced environment.

## Benefits

### What We Offer

-   Competitive Monthly Salary
-   Fully Paid Training
-   Health Insurance
-   Fully Paid Relocation Package (flight, transfer, hotel)
-   Monthly Performance Bonus
-   €1,500 Signing Bonus (one-time)
-   And Much More...

### Life in Bulgaria

Choosing to relocate for our jobs in Bulgaria means immersing yourself in a vibrant, historic, and rapidly developing European hub. Bulgaria offers a perfect mix of stunning mountain landscapes, a sunny climate, and a bustling social scene, making it one of the most attractive destinations for young professionals seeking Polish-speaking jobs abroad.

With a low cost of living and a high quality of life, living in Bulgaria allows you to enjoy world-class culinary experiences and diverse cultural entertainment. As you settle into your new life in Bulgaria, you will find a welcoming community and endless opportunities to explore everything this beautiful nation has to offer. We ensure your move to your new position in Bulgaria is seamless and rewarding.

### How to Apply

If you are ready to take your career to the next level with a market leader in the gaming sector, we invite you to apply now. Join the ranks of talent flourishing in these Polish-speaking jobs and experience professional growth with Mercier Consultancy Group. Click the link below to submit your application and our team will be in touch shortly.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/9D13E61DA4/apply)

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