# Italian-Speaking Customer Experts for messaging app - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-23

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

Mercier Consultancy MD is seeking proactive Italian-Speaking Customer Experts to join our team supporting a leading messaging app in Greece. This role involves providing excellent customer service to Italian-speaking users, assisting with inquiries, troubleshooting, and ensuring a smooth user experience.

  

### Key Responsibilities

-   Deliver timely and professional support to Italian-speaking customers via phone, email, and chat regarding messaging app features, account issues, and technical support.
-   Resolve user problems efficiently, escalating complex cases when necessary.
-   Maintain accurate documentation of customer interactions in the CRM system.
-   Collaborate with technical teams to provide feedback and improve customer experience.
-   Stay updated on product updates, app functionalities, and company policies.
-   Contribute to team goals and continuous process improvements.

## Requirements

-   Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
-   Experience in customer service, preferably within the technology or app industry.
-   Strong communication skills and a customer-focused attitude.
-   Ability to handle multiple tasks and work efficiently in a fast-paced environment.
-   Familiarity with CRM systems and digital communication tools.
-   Willingness to relocate to Greece and adapt to a new work environment.
-   Problem-solving skills and a passion for technology.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A0377D0C2C/apply)

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