# Swedish Speaking Customer Support Specialist - Work In Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-24

**Salary:** EUR 20,000–25,000

**Workplace:** remote

**Department:** Swedish

## Description

Mercier Consultancy MD is seeking a talented Swedish Speaking Customer Support Specialist to join our team in Bulgaria. This role offers an exciting opportunity to work in a vibrant environment, providing exceptional support to Swedish-speaking clients. As part of our customer support team, you will be responsible for assisting customers with their inquiries and ensuring a positive and efficient experience.

  

### Key Responsibilities

-   Provide excellent customer service to Swedish-speaking clients via phone, email, and chat.
-   Resolve customer inquiries and issues promptly and professionally.
-   Document all customer interactions accurately and maintain up-to-date records.
-   Collaborate with various departments to address complex customer concerns.
-   Stay current on product and service knowledge to offer accurate information.
-   Participate in continuous training to improve service delivery and product understanding.

## Requirements

-   Fluency in Swedish (both spoken and written) is essential; English proficiency is an advantage.
-   Previous experience in customer support or related fields is preferred.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving skills and a customer-oriented approach.
-   Familiarity with CRM tools and computer proficiency.
-   Ability to work effectively in a team and independently.
-   Willingness to work in Bulgaria and adapt to the local work environment.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  1500 Euro Signing Bonus
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A22C44FBA9/apply)

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