# German-Speaking Customer Experts for a Web shop - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-04

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading web shop in Greece. In this role, you will provide exceptional customer service to German-speaking customers, assisting them with inquiries related to online shopping, orders, returns, and product information.

  

### Key Responsibilities

-   Deliver professional and friendly customer support to German-speaking clients via phone, email, and chat regarding webshop products, orders, payments, and returns.
-   Assist customers in resolving issues with orders, payment processing, delivery, and product inquiries promptly and efficiently.
-   Maintain accurate records of customer communications and transactions using CRM systems.
-   Collaborate with logistics, sales, and technical teams to ensure timely resolution of customer concerns.
-   Stay updated on the latest promotions, product offerings, and company policies to provide accurate information.
-   Provide feedback and suggestions to improve customer service quality and webshop processes.

## Requirements

-   Fluency in German (spoken and written) is essential; proficiency in English is an advantage.
-   Previous experience in customer service, preferably in e-commerce or retail sectors.
-   Excellent communication and interpersonal skills with a customer-focused approach.
-   Ability to handle multiple tasks in a fast-paced environment effectively.
-   Familiarity with CRM tools and digital communication platforms.
-   Willingness to relocate and work in Greece.
-   Strong problem-solving skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A2FA09CD2A/apply)

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