# German Speaking Customer Expert For Social Media - Work In Poland

> Mercier Consultancy Group · Poland (Remote) · Full-time · Posted 2026-05-21

**Salary:** EUR 20,000–24,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy MD is seeking a German Speaking Customer Expert specializing in social media to join our team in Poland. This role focuses on providing exceptional customer support through various social media platforms, ensuring effective communication and engagement with German-speaking customers. If you are passionate about social media and customer relations, this is an excellent opportunity to develop your career in an innovative environment.

  

### Key Responsibilities

-   Manage customer interactions and inquiries in German across social media channels including Facebook, Twitter, Instagram, and others.
-   Provide timely and professional responses to customer questions, complaints, and feedback.
-   Monitor social media platforms for customer sentiment and issues, escalating when necessary.
-   Collaborate with marketing and customer service teams to improve social media engagement and service quality.
-   Maintain detailed records of social media interactions in CRM or tracking systems.
-   Stay updated on social media trends and best practices to enhance customer experience.

## Requirements

-   Fluency in German (both written and spoken) is essential; proficiency in English is advantageous.
-   Experience in customer service, social media management, or related roles is preferred.
-   Excellent communication and writing skills with an ability to engage customers effectively on social platforms.
-   Strong understanding of social media tools, platforms, and analytics.
-   Ability to work collaboratively in a fast-paced, dynamic environment.
-   Good problem-solving abilities and attention to detail.
-   Familiarity with CRM systems and social media management tools is a plus.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A684F1E700/apply)

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