# German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-08-19

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** German

## Description

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations across the European landscape. We pride ourselves on delivering bespoke staffing solutions, helping professionals secure rewarding careers and exclusive German-speaking jobs within the dynamic Gaming & Esports sector.

### Job Overview

We are currently seeking a motivated professional for the German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is an incredible opportunity for a gaming enthusiast to contribute to the global operations of a leading esports brand while enjoying a high quality of life, making it one of the most sought-after jobs in Bulgaria.

### Key Responsibilities

-   Manage complex back-office administrative tasks related to player accounts and gaming platforms.
-   Provide high-level, professional written communication in German to resolve inquiries for the DACH gaming market.
-   Maintain platform integrity by monitoring for fraudulent activity and ensuring adherence to esports fair-play policies.
-   Collaborate with cross-functional technical teams to troubleshoot and escalate platform-specific issues.
-   Ensure all interactions reflect the premium brand standards of our elite gaming partners.
-   Participate in team briefings to stay updated on new game releases, tournament updates, and seasonal events.
-   Maintain detailed documentation and reporting for all resolved back-office tickets and account reviews.

## Requirements

-   Native or fluent German (spoken and written).
-   Valid EU passport (mandatory).
-   Demonstrable passion for the Gaming & Esports industry.
-   Previous experience in back-office administration, customer success, or gaming support.
-   Strong digital literacy and ability to thrive in a fast-paced, high-tech environment.
-   Based on our recruitment strategy for this German Speaking Back Office Gaming Support Specialist position in Bulgaria, relocation to Sofia is required.

## Benefits

### What We Offer

-   Competitive Monthly Salary.
-   Fully Paid Training.
-   Health Insurance.
-   Fully Paid Relocation Package (flight, transfer, hotel).
-   Monthly Performance Bonus.
-   Excellent career growth opportunities within the global gaming sector.
-   And Much More...

### Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a vibrant culture where tradition meets modern innovation. Bulgaria offers a wonderful Mediterranean-influenced climate, beautiful mountain ranges for weekend getaways, and an increasingly cosmopolitan atmosphere in Sofia. Life in Bulgaria provides a perfect balance for young professionals looking to advance their careers while enjoying a rich, diverse social environment.

The cost of living in Bulgaria remains highly attractive, allowing you to maximize your earnings while enjoying an excellent quality of life. From world-class dining to a bustling nightlife, Bulgaria has quickly become a premier destination for expatriates. Join the thriving expat community here and experience firsthand why Bulgaria is rapidly becoming the primary hub for tech and gaming support roles.

### How to Apply

If you are ready to take your career to the next level in the Gaming & Esports industry, we invite you to apply now. Join our team and secure your future with one of the most exciting German-speaking jobs on the market. Click Apply Now to submit your CV to Mercier Consultancy Group.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A6DC55CFFA/apply)

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