# French Speaking Customer Service Agent - Work In Sofia - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-06-01

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** French

## Description

Mercier Consultancy MD is pleased to offer a compelling opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia. This position includes paid relocation support, providing an excellent chance to develop your career while living and working in Bulgaria’s vibrant capital.

  

### Responsibilities

-   Provide exceptional customer service to French-speaking clients through phone, email, and chat channels.
-   Address customer inquiries, resolve complaints, and provide accurate information on products and services.
-   Document all customer interactions in the CRM system to ensure seamless communication and follow-up.
-   Collaborate with internal departments to deliver efficient and comprehensive support.
-   Stay up-to-date with product knowledge, company policies, and industry trends to offer informed assistance.

## Requirements

-   Fluency in French (both written and spoken); proficiency in English is an advantage.
-   Previous experience in a customer service role is preferred.
-   Excellent communication and interpersonal skills with a strong customer-oriented mindset.
-   Ability to manage challenging situations calmly and effectively.
-   Familiarity with CRM software and standard office applications.
-   Self-driven, adaptable, and able to work well within a team environment.
-   Willingness to relocate to Sofia with relocation expenses covered by the company.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  1500 Euro Signing Bonus
4.  Relocation Package
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A86C5C7650/apply)

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