# Italian Speaking Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-09-03

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Italian

## Description

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities and finding the best jobs in Bulgaria for professionals seeking to advance their careers in a dynamic, global environment.

### Job Overview

We are currently seeking a motivated professional to join our team for an Italian Speaking Support Specialist position in Bulgaria. This role is perfect for a customer-centric individual who is passionate about delivering exceptional service within the fast-paced Customer Support Services industry while enjoying a fully supported relocation experience.

### Key Responsibilities

-   Provide high-quality support to Italian-speaking clients through phone, email, and live chat channels.
-   Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
-   Maintain accurate records of customer interactions within the company’s CRM system.
-   Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.
-   Stay updated on the latest products and services to provide accurate and relevant assistance to users.
-   Contribute to a positive team culture by sharing knowledge and best practices within the Customer Support Services department.
-   Consistently meet individual and team performance targets to ensure service excellence.

## Requirements

-   Native or fluent Italian (spoken and written) is mandatory for this role.
-   Valid EU passport or a valid work permit for Bulgaria.
-   Excellent communication and interpersonal skills, essential for success in Italian-speaking jobs.
-   Proven experience in a customer-facing role, ideally within the Customer Support Services sector.
-   Ability to work on-site in Sofia, Bulgaria, and integrate into a multicultural team.
-   Strong problem-solving skills and a high level of patience and empathy.

## Benefits

### What We Offer

-   Competitive Monthly Salary
-   Fully Paid Training
-   Comprehensive Health Insurance
-   Fully Paid Relocation Package (flight, transfer, hotel upon arrival)
-   Monthly Performance Bonus linked to individual KPIs
-   Opportunities for career growth and professional development in an international firm.
-   Access to one of the most exciting Italian Speaking Support Specialist positions in Bulgaria.

### Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, stunning natural beauty, and a vibrant, modern city lifestyle. Sofia, in particular, is a hub for professionals, featuring an affordable cost of living, a thriving cafe culture, and close proximity to both mountains and beautiful parks. Choosing to work in Bulgaria means embracing a friendly Mediterranean-influenced culture where life-work balance is highly valued.

Our comprehensive relocation package ensures that your transition to Bulgaria is smooth and stress-free. From the moment you land, you will find that Bulgaria offers a warm welcome to international talent, combining traditional hospitality with a modern, fast-growing economy. It is an ideal destination for those seeking to start a new chapter in their professional life while enjoying everything that Bulgaria has to offer.

### How to Apply

If you are ready to take the next step in your career and join a leading team in Sofia, we invite you to apply now. Please submit your updated CV, and a member of our recruitment team at Mercier Consultancy Group will be in touch to discuss this exciting opportunity with you.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/A946466B20/apply)

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