# German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-06-01

**Salary:** EUR 21,000–25,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy MD is seeking a dedicated German Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who have a passion for health and fitness technology and are fluent in German. You will be responsible for providing high-quality support to German-speaking customers, ensuring they have a seamless experience with Fitbit products and services.

  

### Key Responsibilities

-   Deliver exceptional customer support to German-speaking users via phone, email, and chat related to Fitbit products.
-   Assist customers with device setup, troubleshooting, synchronization, and product usage inquiries.
-   Provide guidance on Fitbit app functions and health tracking features.
-   Maintain accurate records of customer interactions and resolutions within the CRM system.
-   Work collaboratively with technical teams to resolve complex issues requiring escalation.
-   Stay updated on the latest Fitbit product developments and health technology trends to offer informed support.

## Requirements

-   Fluency in German (both written and spoken) is required; proficiency in English is a plus.
-   Experience in customer support, preferably in technology or health-related fields.
-   Strong problem-solving skills with the ability to assist customers in resolving technical issues.
-   Excellent communication and interpersonal skills, focused on delivering excellent customer service.
-   Familiarity with CRM systems and digital communication tools.
-   Ability to work effectively in an office environment in Sofia and manage multiple tasks efficiently.
-   A genuine interest in health, fitness, and technology to better assist customers.

## Benefits

-   Competitive Salary
-   Monthly Performance Bonus
-   1500 Euro Signing Bonus
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Private Gym
-   And Much More....

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/CE1CB415B5/apply)

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