# Dutch Customer Care Agent for Eneco - Work in Bulgaria - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-06-07

**Salary:** EUR 21,000–25,000

**Workplace:** remote

**Department:** Dutch

## Description

Mercier Consultancy Group is delighted to offer an exciting opportunity for a Dutch Customer Care Agent to join the Eneco team in Bulgaria. This role comes with a comprehensive paid relocation package to support your move to this vibrant country. As a Dutch Customer Care Agent, you will be responsible for providing outstanding customer service to Eneco's Dutch-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally.

  

### Key Responsibilities

-   Provide high-quality customer support to Dutch-speaking customers via phone, email, and chat.
-   Assist clients with their inquiries related to Eneco's energy products and services.
-   Maintain accurate records of customer interactions within the CRM system.
-   Address and resolve customer complaints promptly and effectively to ensure satisfaction.
-   Collaborate with internal teams to improve customer service processes and resolve complex issues.
-   Stay informed about product updates, promotions, and company policies.

## Requirements

-   Fluency in Dutch (both spoken and written) is essential; proficiency in English is advantageous.
-   Previous experience in customer service, preferably in the energy sector or related industries.
-   Strong communication and interpersonal skills with a customer-oriented approach.
-   Ability to multitask and handle challenging situations effectively.
-   Experience with CRM systems and standard office software.
-   Willingness to relocate to Bulgaria and adapt to the local culture.
-   Problem-solving skills and a proactive attitude.

## Benefits

-   Competitive Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package
-   Fully Paid Training
-   And Much More....

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/CE315FD0BF/apply)

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