# French peaking Customer Service Agent - Work In Sofia - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-06-13

**Salary:** EUR 18,000–21,000

**Workplace:** remote

**Department:** French

## Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, with paid relocation support. In this role, you will provide top-notch customer service to French-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally.

  

### Responsibilities

-   Assist French-speaking customers via phone, email, and chat with product and service-related inquiries.
-   Provide timely solutions to customer concerns, ensuring high levels of satisfaction.
-   Document all customer interactions accurately within the CRM system.
-   Collaborate with internal teams to resolve complex issues and improve service quality.
-   Stay up-to-date with product knowledge and company policies to offer accurate information.

## Requirements

-   Fluency in French (both written and spoken); proficiency in English is a plus.
-   Experience in customer service, preferably in a professional or multinational environment.
-   Excellent communication and problem-solving skills.
-   Ability to work effectively both independently and as part of a team.
-   Proficiency with CRM systems and standard office tools.
-   Willingness to relocate to Sofia, with paid relocation assistance provided.
-   A proactive attitude and a passion for delivering exceptional customer experiences.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  1500 Euro Signing Bonus
4.  Relocation Package
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/D0F3B2FC66/apply)

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