# Czech Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-20

**Salary:** EUR 17,000–22,000

**Workplace:** remote

**Department:** Czech

## Description

Mercier Consultancy MD is seeking a Czech Speaking Customer Solutions Agent to join our dedicated team in Sofia, Bulgaria. This role offers paid relocation, presenting an excellent opportunity for Czech speakers to develop their careers in a dynamic and multicultural environment.

  

### Key Responsibilities

-   Provide outstanding customer support and solutions to Czech-speaking clients via phone, email, and chat.
-   Efficiently handle customer inquiries and resolve issues to ensure high satisfaction levels.
-   Record customer interactions accurately using CRM systems.
-   Collaborate effectively with internal teams to solve customer problems and enhance the customer experience.
-   Stay well-informed about company products, services, and policies to offer accurate information.
-   Contribute ideas and feedback to continuously improve customer service processes.

## Requirements

-   Fluency in Czech (both written and spoken) is required; knowledge of English is beneficial.
-   Experience in customer service or related roles is preferred.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities and customer-focused approach.
-   Ability to work well independently and within a team in a fast-paced setting.
-   Willingness to relocate to Sofia supported by paid relocation.
-   Adaptability and openness to work in a diverse and multicultural environment.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Relocation Package
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/D0FC3EE73B/apply)

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