# Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-10-05

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Danish

## Description

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

-   Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
-   Represent our premium clients by maintaining high standards of communication in native-level Danish.
-   Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
-   Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
-   Accurately document all customer interactions in the CRM system to track support trends.
-   Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
-   Participate in ongoing training to stay updated on product knowledge and service excellence.

## Requirements

-   Native or fluent Danish (spoken and written) is mandatory for this role.
-   Professional proficiency in English to collaborate with our diverse team.
-   Valid EU passport or residency status allowing you to work in Bulgaria.
-   Proven experience in the customer support services industry is considered a strong advantage.
-   Strong empathy, patience, and excellent problem-solving capabilities.
-   Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.

## Benefits

-   Competitive Monthly Salary package.
-   Fully Paid Training programs to ensure your success.
-   Comprehensive Private Health Insurance.
-   Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
-   Attractive Monthly Performance Bonus based on your dedication and results.
-   A modern, collaborative office environment in the heart of Sofia.
-   Career development and advancement opportunities within the customer support services sector.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/D550C07A8E/apply)

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