# Danish Speaking Customer Service Agent For Booking.com - Work In Greece

> Mercier Consultancy Group · Athens, Greece (Remote) · Full-time · Posted 2026-05-11

**Salary:** EUR 20,000–23,000

**Workplace:** remote

**Department:** Danish

## Description

Mercier Consultancy MD is excited to offer an opportunity for a Danish Speaking Customer Service Agent to join the team for Booking.com, with the position based in Greece. This role involves delivering exceptional customer service to Danish-speaking customers, helping them with their booking inquiries and ensuring a smooth and positive experience.

  

### Responsibilities

-   Provide support to Danish-speaking customers via phone, email, and chat regarding their bookings and related inquiries.
-   Assist customers with reservation changes, cancellations, and payment questions.
-   Handle customer complaints professionally and strive to resolve issues promptly to maintain customer satisfaction.
-   Accurately document all customer interactions in the CRM system.
-   Collaborate with internal teams to offer enhanced solutions and improve the customer service experience.
-   Stay up-to-date with the latest Booking.com products, policies, and industry trends.

## Requirements

-   Fluency in Danish (both written and spoken); proficiency in English is beneficial.
-   Experience in customer service, particularly in the travel or hospitality industry, is a plus.
-   Excellent communication and interpersonal skills.
-   Ability to remain calm and professional when handling challenging customer situations.
-   Proficiency in CRM systems and standard office software.
-   Self-motivated and able to work independently in a dynamic environment.
-   Strong problem-solving skills and a customer-centric attitude.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  2 Extra Salaries Per Year
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/D86EF0451F/apply)

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