# Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-08-27

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** Portuguese

## Description

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing career opportunities, specifically specializing in high-demand Portuguese-speaking jobs across the European landscape.

### Job Overview

We are currently seeking a motivated professional for the Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique chance to join the innovative world of consumer electronics, providing expert technical guidance and premium service to clients within the smart home technology sector.

### Key Responsibilities

-   Provide high-level technical support for advanced consumer electronics, specifically focusing on iRobot automated solutions.
-   Assist customers via phone, email, and chat, ensuring high satisfaction levels and technical resolutions.
-   Troubleshoot connectivity and hardware issues for smart home devices in a professional, efficient manner.
-   Maintain comprehensive knowledge of the latest product updates within the competitive consumer electronics industry.
-   Contribute to a positive brand image by delivering personalized, solution-oriented interactions.
-   Collaborate with international teams to refine support procedures and improve the overall customer experience.
-   Accurately document customer interactions and technical cases in the global CRM system.

## Requirements

-   Native or fluent Portuguese (spoken and written).
-   Valid EU passport (mandatory).
-   A genuine passion for consumer electronics and smart home technologies.
-   Strong problem-solving abilities and a customer-centric approach.
-   Excellent communication skills in both Portuguese and English.
-   Availability for an on-site assignment in Sofia, Bulgaria.

## Benefits

### What We Offer

-   Competitive Monthly Salary
-   Fully Paid Training
-   Health Insurance
-   Fully Paid Relocation Package (flight, transfer, hotel)
-   Monthly Performance Bonus
-   Modern office environment in the heart of Sofia
-   And Much More...

### Life in Bulgaria

Choosing to pursue jobs in Bulgaria means stepping into a vibrant culture where ancient history meets modern innovation. Bulgaria offers an exceptional quality of life, featuring four distinct seasons, beautiful mountain ranges for winter sports, and a warm, inviting community. The cost of living in Bulgaria remains highly attractive, allowing professionals to enjoy a luxury lifestyle while advancing their careers in the competitive consumer electronics sector.

Relocating to Bulgaria is a seamless experience thanks to our comprehensive support, allowing you to focus on your new role while exploring the rich culinary traditions and social nightlife of Sofia. By joining us, you will find that Bulgaria is not only a fantastic professional hub but also a place that feels like home. Join the growing community of international professionals currently building their futures through jobs in Bulgaria.

### How to Apply

If you are ready to take the next step in your career with this Portuguese Speaking iRobot Support Specialist position in Bulgaria, we would love to hear from you. Please click Apply Now to submit your profile to Mercier Consultancy Group and our recruitment team will reach out to discuss this exciting opportunity further.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/DDC1916153/apply)

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