# Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-26

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Spanish

## Description

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Spanish Speaking iRobot Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a leading technology company specializing in innovative robotic solutions and provide expert support to Spanish-speaking customers. This role involves assisting users with inquiries, troubleshooting, and delivering exceptional service for iRobot products.

  

### Your Role

As a Spanish Speaking iRobot Support Specialist, you will be the primary point of contact for Spanish-speaking customers, offering knowledgeable support via various communication channels. Your expertise will help customers maximize their experience with iRobot’s advanced robotic devices.

  

### Key Responsibilities

-   Respond to customer inquiries in Spanish regarding iRobot products, via phone, chat, and email.
-   Troubleshoot technical issues and provide clear, step-by-step solutions.
-   Maintain comprehensive documentation of customer interactions and technical cases.
-   Stay up-to-date with product knowledge and software updates to ensure accurate assistance.
-   Collaborate with technical teams to escalate and resolve complex customer problems.
-   Promote customer satisfaction and contribute to the continuous improvement of support processes.

## Requirements

-   Fluency in Spanish (spoken and written) is essential; English language skills are beneficial.
-   Experience in technical support or customer service, preferably with robotics or technology products.
-   Strong problem-solving skills and ability to explain technical concepts clearly.
-   Excellent communication and interpersonal skills focused on customer satisfaction.
-   Ability to work independently and as part of a team in a fast-paced environment.
-   Willingness to relocate to Sofia, Bulgaria with paid relocation support provided.
-   Enthusiasm for technology and innovation is a strong advantage.

## Benefits

-   Competitive Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package
-   1500 Euro Signing Bonus
-   Fully Paid Training
-   Private Gym
-   And Much More....

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/F9F6E72060/apply)

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