# Swedish Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 20,000–26,000

**Workplace:** hybrid

**Department:** Swedish

## Description

Mercier Consultancy is excited to announce an opening for a Swedish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will serve as the primary support contact for our Swedish-speaking gaming community, ensuring they receive outstanding assistance and a fantastic gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a welcoming and supportive environment. We are looking for individuals who are passionate about gaming and possess strong communication skills to effectively engage with our players.

### Responsibilities

-   Provide exceptional support to Swedish-speaking players through email, chat, and social media platforms
-   Resolve technical issues, gameplay questions, and account-related inquiries
-   Document all player interactions and support requests accurately in our database
-   Collaborate with other teams to resolve complex player issues effectively
-   Gather and relay player feedback to the development team for continuous product improvement
-   Create a positive and engaging community for players through excellent support
-   Stay informed about the latest gaming trends and developments relevant to our offerings

## Requirements

-   Fluency in Swedish and English, both written and spoken
-   Excellent communication and customer service skills
-   Prior experience in player support or a customer-facing role is a plus
-   A strong passion for gaming and understanding of gaming culture
-   Strong problem-solving skills with keen attention to detail
-   Ability to work independently as well as in a collaborative team environment
-   Familiarity with customer support software and gaming platforms is advantageous

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/01665DA132/apply)

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