# Romanian language Customer service roles in Sofia, Bulgaria - Relocation Pack

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Romanian

## Description

Mercier Consultancy is pleased to announce exciting openings for Romanian Language Customer Service Representatives in Sofia, Bulgaria, including a relocation package to assist you with your transition! We are seeking enthusiastic and motivated individuals who are dedicated to providing excellent customer support to our Romanian-speaking clients.

In this role, you will be the key point of contact for our Romanian-speaking customers, handling their inquiries, providing solutions, and ensuring a positive experience with our services. Your contributions will be essential in fostering customer loyalty and satisfaction.

### Responsibilities

-   Deliver outstanding customer service in Romanian and English via multiple communication channels
-   Address and resolve customer inquiries and issues promptly and professionally
-   Document all customer interactions accurately in our CRM system
-   Work collaboratively with teams to ensure effective resolution of customer concerns
-   Gather customer feedback to drive enhancements to service quality
-   Stay informed about product offerings and updates to assist customers effectively
-   Engage in ongoing training to continuously improve customer service skills

## Requirements

-   Fluency in Romanian and English with excellent communication skills
-   Previous experience in customer service or a related field is preferred
-   Strong problem-solving abilities and a customer-centric mindset
-   Able to thrive in a fast-paced environment while managing multiple inquiries
-   Exceptional attention to detail and strong organizational skills
-   Passionate about delivering remarkable customer experiences
-   Knowledge of CRM systems and customer support tools is a bonus

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0192BE7313/apply)

---
Powered by [Workable](https://www.workable.com)