# German-Speaking Customer Solutions Expert - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-29

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is seeking a German-Speaking Customer Solutions Expert to join our team in Sofia, Bulgaria, with fully paid relocation. In this expert role, you will provide high-level customer solutions and support to our German-speaking clients, ensuring efficient and effective responses to their needs.

Join a fast-paced, collaborative team managing complex customer inquiries and delivering tailored solutions to ensure satisfaction. This role is vital for team success and company growth, offering career advancement and a comprehensive relocation package. Your impact will drive innovation and strategic goals, directly impacting customer satisfaction and stakeholder satisfaction.

### Responsibilities

-   Provide expert customer support to German-speaking clients
-   Analyze customer needs and deliver tailored solutions
-   Collaborate with cross-functional teams to resolve complex issues promptly
-   Maintain detailed records of client interactions and solutions
-   Identify and recommend service improvements
-   Assist in onboarding and client training initiatives
-   Stay updated on company products, services, and industry trends

## Requirements

-   Fluency in German and English, both written and spoken.
-   Clearly stated native language and nationality in your C.V. and/or Cover Letter.
-   Strong expertise in customer service with a problem-solving mindset
-   Excellent communication and interpersonal skills
-   Ability to work independently and collaboratively
-   Detail-oriented with advanced problem-solving capabilities
-   Previous experience in customer solutions or consulting preferred
-   Willingness to relocate to Sofia, Bulgaria; full relocation costs covered

## Benefits

-   Competitive Monthly Salary
-   Relocation expenses fully covered
-   Help finding an apartment
-   Paid training and opportunities for career development
-   and additional benefits

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0816755DBD/apply)

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