# Italian speaking Customer Service roles in Sofia Bulgaria - Relocation Package

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Italian

## Description

Mercier Consultancy is excited to announce openings for Italian Speaking Customer Service Representatives in Sofia, Bulgaria, featuring a comprehensive relocation package to assist you with the transition! We are seeking passionate individuals dedicated to providing exceptional customer support to our Italian-speaking clients.

As a Customer Service Representative, you will be the first line of contact for our Italian-speaking customers, handling their inquiries, resolving issues, and ensuring a seamless experience with our services. Your contributions will be vital in enhancing customer satisfaction and loyalty.

### Responsibilities

-   Deliver excellent customer service in Italian and English across various communication channels
-   Address customer inquiries, issues, and requests promptly and professionally
-   Document all customer interactions accurately in our customer relationship management system
-   Collaborate with internal teams to ensure timely resolution of customer challenges
-   Gather and analyze customer feedback to support service improvements
-   Stay informed about product offerings and company updates
-   Engage in ongoing training to enhance customer service skills

## Requirements

-   Fluency in Italian and English, with excellent communication abilities
-   Previous experience in customer service is preferred, particularly in relevant fields
-   Strong problem-solving skills and a customer-focused attitude
-   Able to manage multiple tasks in a dynamic environment
-   Attention to detail and good organizational skills
-   Enthusiastic about delivering outstanding customer experiences
-   Knowledge of CRM systems and customer support tools is an advantage

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/091F1E6ED2/apply)

---
Powered by [Workable](https://www.workable.com)