# French Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 18,000–24,000

**Workplace:** hybrid

**Department:** French

## Description

Mercier Consultancy is excited to announce an opening for a French Player Support Specialist to join our dynamic gaming department in Sofia, Bulgaria! In this role, you will be the primary support contact for our French-speaking gaming community, ensuring they receive excellent assistance and an enjoyable gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and create a warm and supportive environment for our players. We are looking for passionate individuals who have strong communication skills and a commitment to helping our gaming community thrive.

### Responsibilities

-   Provide exceptional support to French-speaking players through email, chat, and social media
-   Troubleshoot and resolve technical issues, gameplay questions, and account-related inquiries
-   Document all player interactions and support requests accurately in our customer relationship management system
-   Work collaboratively with other teams to resolve complex player issues effectively
-   Collect and relay player feedback to the development team for potential enhancements
-   Help create a positive and engaging community for players through excellent support
-   Stay informed about the latest gaming trends and developments relevant to our products

## Requirements

-   Fluency in French and English, both written and spoken
-   Outstanding communication and customer service skills
-   Prior experience in player support or customer-facing roles is a plus
-   A strong passion for gaming and an understanding of gaming culture
-   Excellent problem-solving skills with keen attention to detail
-   Able to work independently as well as collaboratively within a team
-   Familiarity with customer support software and gaming platforms is advantageous

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0A7E36D1CF/apply)

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