# Danish-Speaking Fintech Support Agent - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-04-16

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** Danish

## Description

Mercier Consultancy is currently recruiting a Danish-Speaking Fintech Support Agent to join our growing team in Sofia, Bulgaria. This position includes a fully paid relocation package to assist you with your move.

In this role, you will provide expert support to Danish-speaking clients, helping them navigate fintech products and troubleshoot issues promptly. Your contribution will be essential to delivering an exceptional customer experience in the banking sector.

### Responsibilities

-   Provide high-quality support to Danish-speaking customers via phone, email, and chat
-   Assist clients with inquiries related to fintech products and services
-   Identify, investigate, and resolve technical issues or escalate when necessary
-   Maintain detailed and accurate records of client interactions in the support system
-   Coordinate with internal departments to facilitate timely problem resolution
-   Keep up-to-date with fintech developments to better assist customers
-   Ensure a customer-focused approach in all communications

## Requirements

-   Fluency in Danish and English, both verbal and written; native language and nationality should be clearly stated in your CV and/or cover letter
-   Experience in customer support roles, preferably within fintech or related industries
-   Strong problem-solving and analytical skills
-   Excellent communication and interpersonal skills
-   Ability to work efficiently in a fast-paced, dynamic environment
-   Highly organized with attention to detail
-   Willingness to relocate to Sofia with a fully paid relocation package provided

## Benefits

• Paid relocation to Bulgaria

• Stable job and career development opportunities

• Competitive salary

• Additional health insurance

• Positive international working environment

• Support and learning

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0A877D62F4/apply)

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