# Italian-Speaking Customer Support for Home Entertainment Systems Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** italian

## Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Home Entertainment Systems Department! In this pivotal role, you will provide outstanding support to our Italian-speaking customers, assisting them with inquiries regarding their home entertainment systems. Your expertise will help ensure that customers enjoy a seamless experience with our products.

This position is perfect for individuals who are passionate about technology, home entertainment, and customer service. If you have a knack for solving problems and enjoy engaging with customers, we want to hear from you!

### Responsibilities

-   Assist customers in Italian via phone, email, and chat with inquiries related to home entertainment systems
-   Provide detailed information about products, troubleshooting, and usage
-   Document customer interactions and maintain accurate records in our support system
-   Collaborate with internal teams to resolve customer issues effectively
-   Guide customers on best practices for setting up and using their home entertainment systems
-   Stay up-to-date with product knowledge and trends in the home entertainment industry
-   Participate in training sessions to enhance customer support skills

## Requirements

-   Fluency in Italian and English, both written and verbal. Your nationality and native language _must_ be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in customer support, preferably in technology or retail sectors
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   Customer-centric attitude and a passion for helping others
-   Ability to multitask in a fast-paced environment
-   Familiarity with customer support software and CRM systems

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0C35E299A2/apply)

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