# Polish-Speaking Customer Support for Luxury Brand Retail Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Polish

## Description

Mercier Consultancy is thrilled to announce an opening for a Polish-Speaking Customer Support Representative in our Luxury Brand Retail Department! In this prestigious role, you will be the first point of contact for our Polish-speaking clients, delivering exceptional service and support as they explore our high-end luxury products. Your communication skills and dedication to client satisfaction will be key in providing memorable experiences.

This position is perfect for individuals who have a passion for luxury brands and are committed to delivering exemplary service. If you are enthusiastic, articulate, and have a keen eye for detail, we invite you to apply!

### Responsibilities

-   Provide customer support in Polish through phone, email, and chat
-   Assist clients with inquiries related to luxury products, orders, and services
-   Document customer interactions and solutions in our support systems
-   Collaborate with internal teams to resolve client issues and provide personalized support
-   Maintain a thorough understanding of the luxury product lines and brand values
-   Collect and analyze customer feedback to continuously improve service quality
-   Participate in training sessions to enhance product knowledge and customer service skills

## Requirements

-   Fluency in Polish and English, both written and verbal is mandatory. Speaking Customer Support for Luxury & High-End Brand Retail Department 
-   Excellent communication and interpersonal skills
-   Adept at handling inquiries with patience and professionalism
-   Proficiency in customer service tools and software

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0C866047FB/apply)

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