# Italian-Speaking Customer Service for Online Retail Department In Greece

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** italian

## Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Service Representative for our Client's Online Retail Department in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they navigate our online retail platform.

Your fluency in Italian will be instrumental in addressing inquiries regarding product availability, order processing, and returns, ensuring our customers enjoy a seamless shopping experience. You will contribute significantly to customer satisfaction and the overall success of our online retail services.

### Responsibilities

-   Deliver high-quality customer service in Italian through phone, email, and chat regarding online retail inquiries
-   Assist customers with questions about products, order statuses, and online shopping policies
-   Process orders, returns, and exchanges while maintaining accurate records
-   Collaborate with internal teams to resolve customer issues and ensure timely solutions
-   Document customer interactions in our CRM system
-   Gather customer feedback to assist in improving our online offerings
-   Stay updated on new product launches and promotions to effectively assist customers

## Requirements

-   Your nationality and native language must be clearly stated in your application.
-   Fluency in Italian and English, with strong communication and interpersonal skills
-   Excellent customer service skills with a proactive approach to problem-solving
-   Prior experience in customer service, particularly in online retail or e-commerce, is preferred
-   Able to manage multiple inquiries in a fast-paced environment
-   Detail-oriented with strong organizational abilities
-   Genuine interest in online shopping and dedication to providing a positive customer experience
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0E380631FA/apply)

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