# German-Speaking Customer Support Specialist - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-25

**Salary:** EUR 21,000–26,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is seeking a skilled German-Speaking Customer Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This is an excellent opportunity for individuals fluent in German who are passionate about delivering outstanding customer service and eager to work in a vibrant international environment.

In this role, you will be responsible for providing top-notch support to German-speaking customers, addressing their inquiries, resolving issues, and ensuring a seamless customer experience.

### Responsibilities

-   Deliver high-quality customer support to German-speaking clients via phone, email, and chat
-   Efficiently troubleshoot and resolve customer issues
-   Document customer interactions accurately in the CRM system
-   Collaborate with cross-functional teams to escalate and resolve complex problems
-   Maintain a customer-focused approach to enhance satisfaction and engagement
-   Ensure professionalism and empathy in all customer communications

## Requirements

-   Fluency in German and English, both oral and written. Native level proficiency is highly preferred.
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in customer support or related fields is advantageous
-   Excellent communication and problem-solving skills
-   Ability to work well both independently and within a team
-   Strong organizational skills with attention to detail
-   Willingness to relocate to Sofia with full relocation support provided
-   Familiarity with customer support software is a plus

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/0EC10733CD/apply)

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