# Danish speaking customer service roles in Sofia Bulgaria - Relocation pack

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-16

**Salary:** EUR 22,000–26,000

**Workplace:** hybrid

**Department:** Danish

## Description

Join Mercier Consultancy as a Danish Speaking Customer Service Representative in Sofia, Bulgaria! We are excited to offer a relocation package for candidates willing to move and be a part of our dynamic team. This is a fantastic opportunity for talented individuals who are passionate about delivering top-notch customer service.

In this role, you will be tasked with providing support to our Danish-speaking customers through various channels, including phone, email, and chat. Your contribution will play a key role in ensuring that our customers receive the assistance they need and ensuring a seamless experience with our services.

### Responsibilities

-   Deliver exceptional customer service in Danish and English
-   Address customer inquiries, concerns, and issues in a timely manner
-   Maintain accurate records of customer interactions in our CRM system
-   Collaborate with other teams to ensure timely resolution of customer complaints
-   Enhance customer satisfaction by collecting and analyzing feedback
-   Stay updated on product offerings and enhancements
-   Engage in training sessions to continuously improve service delivery

## Requirements

-   Fluency in Danish and English with excellent verbal and written communication skills
-   Previous experience in customer service is preferred, especially in relevant sectors
-   Strong problem-solving abilities and a positive, proactive approach
-   Able to work effectively in a fast-paced environment with multitasking demands
-   Exceptional attention to detail and organizational skills
-   Genuine dedication to providing outstanding service to customers
-   Familiarity with customer relationship management tools is a plus

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/100D282A69/apply)

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