# Dutch Speaking Customer Service for Fashion & Apparel Department

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2025-04-05

**Salary:** EUR 20,000–30,000

**Workplace:** on_site

**Department:** Dutch

## Description

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Representative within our Fashion & Apparel Department for one of our clients. In this vibrant entry level role, you will provide outstanding support to our Dutch-speaking customers, assisting them with various inquiries related to our fashion products and ensuring a pleasant shopping experience.

Your fluency in Dutch will be a key asset as you engage with clients, helping them find the perfect items, addressing product-related questions, and resolving any concerns that may arise. As part of our committed team, you will play a crucial role in driving customer satisfaction and brand loyalty within the fashion sector.

### Responsibilities

-   Deliver high-quality customer service in Dutch through phone, email, and chat channels regarding fashion and apparel inquiries
-   Assist customers with product details, styling advice, order processing, and returns
-   Resolve customer issues professionally and efficiently to enhance their experience
-   Document customer interactions and follow-up actions accurately in our CRM system
-   Collaborate with the merchandising and fulfillment teams to ensure timely delivery of orders
-   Collect and relay customer feedback to improve our product offerings and services
-   Stay informed about fashion trends, promotions, and new arrivals to provide knowledgeable recommendations

## Requirements

-   Fluency in Dutch and English, with excellent verbal and written communication skills
-   Strong customer service orientation with the ability to manage multiple inquiries
-   Prior experience in customer service, particularly in fashion or retail, is preferred
-   Detail-oriented approach with strong organizational skills
-   Passion for fashion and a genuine interest in helping customers express their personal style
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/1292704DFA/apply)

---
Powered by [Workable](https://www.workable.com)