# Arabic speaking Customer Service roles in Sofia, Bulgaria - Relocation Package

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Arabic

## Description

Mercier Consultancy is pleased to announce openings for Arabic Speaking Customer Service Representatives in Sofia, Bulgaria, with an enticing relocation package to support your move! We are seeking dedicated individuals who are passionate about providing exceptional customer service to our Arabic-speaking clientele.

In this role, you will be the first point of contact for our Arabic-speaking customers, addressing their inquiries, resolving issues, and ensuring that each customer has a positive experience with our services. Your efforts will be crucial in building strong relationships and ensuring customer satisfaction.

### Responsibilities

-   Offer high-quality customer support in Arabic and English through multiple communication channels
-   Respond to customer inquiries, issues, and concerns in a professional and efficient manner
-   Maintain accurate records of customer interactions in the CRM system
-   Coordinate with other departments to facilitate timely resolutions to customer issues
-   Gather and analyze feedback from customers to improve service quality
-   Stay informed about our products and services to offer knowledgeable assistance
-   Participate in ongoing training and professional development sessions

## Requirements

-   Fluency in Arabic and English with excellent communication skills
-   Previous customer service experience is preferred but not mandatory
-   Strong problem-solving skills with a focus on customer satisfaction
-   Able to thrive in a fast-paced environment while handling multiple tasks
-   Exceptional attention to detail and organizational abilities
-   Commitment to delivering outstanding customer experiences
-   Familiarity with customer relationship management systems is an asset

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/13D79A9171/apply)

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