# Dutch language Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 20,000–26,000

**Workplace:** hybrid

**Department:** Dutch

## Description

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Language Player Support Specialist to join our gaming department in Sofia, Bulgaria! In this role, you will be the primary support representative for our Dutch-speaking gaming community, ensuring that players receive exceptional assistance and support.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and create a friendly atmosphere for our players. We are looking for individuals who are passionate about gaming and have excellent communication skills to effectively engage with our community.

### Responsibilities

-   Provide outstanding support to Dutch-speaking players through email, chat, and social media platforms
-   Address technical issues, gameplay queries, and account inquiries
-   Log and maintain accurate documentation of customer interactions in our support system
-   Collaborate with other teams to resolve complex player inquiries seamlessly
-   Collect and communicate player feedback for service enhancements
-   Help cultivate a positive gaming community through effective engagement
-   Remain informed about the latest gaming trends and updates

## Requirements

-   Fluency in Dutch and English, both written and spoken
-   Exceptional communication and customer service skills
-   Experience in player support or any customer service role is an advantage
-   A strong passion for gaming and knowledge of gaming culture
-   Effective problem-solving skills and attention to detail
-   Able to work independently as well as part of a collaborative team
-   Familiarity with customer support software and gaming platforms is preferred

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/17FD1264DE/apply)

---
Powered by [Workable](https://www.workable.com)