# German Speaking Customer Service for Mortgage Provider - Work In Greece

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2026-02-27

**Salary:** EUR 20,000–23,000

**Workplace:** remote

## Description

Mercier Consultancy is seeking a dedicated German Speaking Customer Service Representative to join our Client, a prominent Mortgage Provider, based in Greece. In this key role, you will support our German-speaking clients by assisting them with inquiries related to mortgage products, applications, and services.

Your fluency in German will be essential in delivering top-notch assistance to clients as you guide them through the mortgage application process, address their concerns, and provide information on various mortgage options. You will play a crucial role in helping clients achieve their home financing goals while ensuring high customer satisfaction.

### Responsibilities

-   Provide exceptional customer service in German through phone, email, and chat regarding mortgage-related inquiries
-   Assist clients with the mortgage application process, including documentation and eligibility queries
-   Resolve customer issues and questions promptly and professionally
-   Document interactions and maintain accurate records in our CRM system
-   Collaborate with internal teams to ensure smooth processing of mortgage applications
-   Gather feedback from clients to improve service offerings and enhance the customer experience
-   Stay informed about mortgage products, industry regulations, and market trends

## Requirements

-   Fluency in German and English, with strong communication and interpersonal skills
-   Excellent customer service orientation and problem-solving abilities
-   Prior experience in customer service, particularly in finance or mortgage industries, is preferred
-   Able to handle multiple customer inquiries in a fast-paced environment
-   Detail-oriented with strong organizational skills
-   A genuine interest in helping clients navigate their mortgage options
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/1A40C260F2/apply)

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