# Polish Customer Service for Online Marketplace - Greece, Fully Paid Relocation

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-04-29

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Polish

## Description

Mercier Consultancy is excited to offer a unique opportunity for an Italian Speaking Customer Service Representative to join our Client's Online Marketplace team based in Greece. This role includes a fully paid relocation package to Greece, allowing you to experience a new culture while advancing your career.

In this role, you will provide top-tier support to Italian-speaking customers, addressing their inquiries, resolving issues, and enhancing their online marketplace experience. Your expertise and fluency in Italian will be instrumental in ensuring customer satisfaction and fostering long-term client relationships.

### Responsibilities

-   Deliver exceptional customer service in Italian regarding marketplace transactions and inquiries
-   Assist customers with order placements, payments, returns, and dispute resolution
-   Handle customer complaints and provide effective solutions promptly
-   Maintain accurate records of customer interactions using CRM software
-   Collaborate with various internal teams to resolve complex issues and improve service delivery
-   Provide feedback and suggest improvements based on customer interactions
-   Adapt to new processes and technologies in a dynamic online marketplace environment

## Requirements

-   Native or fluent in Italian and proficient in English with excellent communication skills
-   Strong customer service background, preferably in e-commerce or marketplace environments
-   Ability to handle multiple tasks efficiently in a fast-paced setting
-   Detail-oriented, organized, and problem-solving mindset
-   Flexibility and willingness to relocate to Greece with full relocation support provided
-   Experience with CRM systems and customer support software is a plus
-   Positive attitude and eagerness to work in a multicultural environment

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/1BA4EC52A4/apply)

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