# Irish speaking Customer Service roles in Sofia Bulgaria - Relocation Package

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Irish

## Description

Mercier Consultancy is excited to announce openings for Irish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to facilitate your move! We are looking for dedicated individuals who are passionate about delivering excellent customer service and connecting with our Irish-speaking clients.

As a Customer Service Representative, you will be responsible for assisting our Irish-speaking customers by answering inquiries, resolving issues, and ensuring a smooth experience with our services. Your contribution will be essential in building customer loyalty and satisfaction.

### Responsibilities

-   Provide outstanding customer service in Irish and English across multiple communication channels
-   Effectively handle customer inquiries and resolve issues in a timely manner
-   Document customer interactions accurately within our CRM system
-   Collaborate with other teams to ensure comprehensive solutions to customer challenges
-   Gather customer feedback to help improve our service offerings
-   Stay updated on product details and operational changes
-   Engage in continuous training to enhance your customer service skills

## Requirements

-   Fluency in Irish and English with strong communication capabilities
-   Prior experience in customer service is preferred but not required
-   Strong problem-solving skills and a customer-centric mindset
-   Able to thrive in a fast-paced environment with effective multitasking skills
-   Excellent attention to detail and organizational proficiency
-   Enthusiasm for providing exceptional customer experiences
-   Knowledge of CRM systems and customer support tools is a plus

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/1DCA14561B/apply)

---
Powered by [Workable](https://www.workable.com)